The following policy applies to normal orders only and for products sold only on curlsie.com
To qualify for a return, items must be received back to our Fulfillment Center within 30 days of your original order shipment date (as printed on your packing slip). Exchanges must be received within 30 days.
Items Not Eligible for Refund:
• Items marked as final sale.
• Free gifts or promotional items with retail value.
• Returns received in damaged/worn condition.
• Returns received after 30 days of the original order shipment date.
• Shipping charges, except in cases where we have made a shipping error.
Return and Exchange Policy
- Refunds will be processed within 7 days after we receive your package. The refund will be issued to the original payment account, as per your request.
- The original shipping fee and insurance are non-refundable.
- Please print the return label and securely place it inside your return package.
- Each item may only be returned or exchanged once.
- Customers are responsible for return shipping fee.
- For Exchanges, return shipping from our office to your door will be sent via standard shipping at no extra cost to you. Only valid for countries where standard shipping is applicable. If standard shipping is not available to your country, you may be required to pay an additional shipping fee.
- Return address: A3-01, Osaka Warehouse, No.36 XinMin BaJie, GeXin Road, Haizhu District, Guangzhou, GD, China, 510250
NOTE: If you have any issues with your return, you must contact Customer Support within 180 days after your order was first placed.
Frequently Asked Questions
What happens if I return an item that I bought on sale or used a promo code on?
Coupons and discount codes are allocated across all applicable items. If you applied a coupon or discount code on the order you're returning, OR if you are returning an item purchased on sale, you'll be refunded the amount that you paid after the applied discount.
What if there was something wrong with my order?
Contact us right away so we can make things right. Reach us at email@example.com.
How to make my return or exchange:
Please contact our Customer Support Team for further information: firstname.lastname@example.org